Privacy Policy

Last Updated: January 2026

At TailorMaid, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

Personal Information

We collect personal information that you provide to us, including but not limited to:

  • Name, email address, phone number, and contact information
  • Business name and brand information
  • Billing and shipping addresses
  • Payment information (processed securely through our payment partners)
  • Project specifications and design files
  • Communication preferences

Automatically Collected Information

  • IP address and device information
  • Browser type and operating system
  • Usage data and platform interactions
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your projects and fulfill orders
  • Communicate with you about your projects and account
  • Process payments and prevent fraud
  • Send you updates, marketing communications, and promotional materials (with your consent)
  • Analyze platform usage and improve user experience
  • Comply with legal obligations and enforce our terms
  • Respond to customer service requests and support needs

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (payment processing, shipping, cloud storage, analytics)
  • Production Partners: With manufacturers and production facilities necessary to fulfill your projects
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure payment processing through certified providers
  • Regular security audits and updates
  • Access controls and authentication measures
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request a copy of your data in a portable format
  • Object: Object to certain processing of your information

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. For more information, please see our Cookies Policy.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

By using TailorMaid's platform and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.